FAQ

Booking deposit

Your booking deposit secures your booking and is non-refundable.

Good Housekeeping deposit (= damage deposit)

Your refundable Good Housekeeping deposit needs to be fully paid before your stay. We do not keep cheques uncashed during your stay. The odd item of broken crockery etc is not deductible (though we need to know about it so we can replace). The Good Housekeeping Deposit is there to focus tenants on not causing irresponsible avoidable damage such as damaged carpets or overflowing bath water.

Check-in and check-out

Check-in is normally from 4:00PM and check-out up to 10:00AM. However whenever possible we try to arrange earlier check-in and later check-out if tenants request this. When you arrive you let yourself into the house. 

Accessibility (The Buttery).

One car can park right outside The Buttery. The Buttery has just one small step up at front door, then level ground floor access to livingroom / dining/kitchen, utility and toilet. Stairs to 1st floor are mainly one long straight flight with easy-grab handrail, 90 degree turn right at the top. On 1st floor there is large front double bedroom with balcony (threshold step to balcony), walk-in shower and toilet, level access to 'the snug' (double-sofabed/TV/reading room - may be used as a 5th bedroom or sofa room) and to rear sun terrace. The 1st floor Buttery 'bathroom' (shower room) is a 'jack-and-jill' arrangement: has one door to each of the adjacent bedrooms. There are two bathrooms with baths on 2nd floor. From front the Chichester Arms pub is approx 20 meters away on level flat surface.

Accessibility (Cromlech House).

One car can park right outside Cromlech House. Cromlech House has just one small step up at front door, then level ground floor access to livingroom / dining/kitchen. Stairs to 1st floor are mainly one long straight flight with easy-grab handrail, then landing then a couple more steps. On 1st floor there is large front double bedroom with balcony (threshold step to balcony), walk-in shower and toilet, and rear double bedroom. There are two bathrooms and a bathroom (with bath) on 2nd floor. From front the Chichester Arms pub is approx 20 meters away on level flat surface.

Accessibility (The Crescent).

See the accessibility info for The Buttery and for Cromlech House combined. Access from one house to the other can be at front (under shelter of balcony) or at rear. At rear there is one step down onto private concrete landing and one step up into other house. From front the Chichester Arms pub is approx 20 meters away on level flat surface.

Terms & Conditions of booking
DEPOSITS :: A provisional booking can be made but only confirmed on receipt of a non-refundable deposit, being 25% of the price and when booking form is submitted and signed by the lead name of the party, who must be over 18 years of age. When a booking is made within 8 weeks (56 days) of the arrival date, the full price and any additional extras (if applicable) must be paid at the time of booking. A confirmation will be sent and a legal contract has then been formed.
FINAL PAYMENT :: The full balance must be paid no later than 8 weeks prior to the start of your holiday. A confirmation of payment receipt will be emailed by owner showing the with key collection arrangements upon receipt of the final balance.
CANCELLATION CHARGE :: Should you have to cancel your holiday for whatever reason, your booking deposit will be retained by Owners, your Damage Deposit will be refunded in full, and a proportion of the rent will be refunded if mortehoeholiday.co.uk succeeds in re-letting the property for the whole period. If the property is not re-let for the period then the rent will not be refunded. If the property is re-let the following table shows the proportion of rent to be refunded to Contracted Guest, which will be based on the number of days before the holiday start date that the cancellation is received by the Owners.
0 – 13 days before start of holiday: 0% rent refund.
14 – 27 days before start of holiday: 20% rent refund if the property is re-let, 0% refund if not re-let.
28 – 55 days before start of holiday: 30% rent refund if the property is re-let, 0% refund if not re-let.
56 days or more before start of holiday: 40% rent refund if the property is re-let, 0% refund if not re-let.
HOLIDAY INSURANCE :: Your booking is a legally binding contract, and like all contracts you should protect yourself in case things go wrong. To avoid the added stress of cancellation charges and for your complete peace of mind you may want to take out holiday cancellation insurance if this is not already covered by an existing annual policy. All persons named on the booking form should be covered. An adequate insurance should cover you against all travel or accommodation deposits or charges which you have paid or are contracted to pay in respect of any or part of the holiday which you are prevented from undertaking and where the appropriate premium has been paid. The insurance should cover cancellation or curtailment of your holiday due to death, injury, illness, redundancy, summons for jury service or as a court witness, etcetera. Close relatives who are not travelling, are usually also protected if you cancel your holiday due to their death, suffering severe accidental injury or a serious illness. If you have to cancel for a reason not covered by insurance, the same charges apply.
CHANGING A BOOKING :: A change of holiday accommodation after the deposit is received constitutes a cancellation. If you need to change the date, we will endeavour to do so subject to authorisation from the owner and at an administration charge.
DEPARTURE AND ARRIVAL :: Accommodation is available from 4pm on the day of arrival until 10am on the day of departure (unless otherwise agreed). Cromlech House is furnished and equipped for the number of persons stated in the description.
Contracted Guest is responsible for returning house key to where they got it from. Damage deposits are refunded during the week after departure if no damages occurred.
PRICE CHANGES AND ALTERATIONS :: The Owners reserve the right to amend, before booking accepted, any prices or details due to omissions or errors.
PAYMENT METHOD :: Our preferred method of payment is by bank transfer/bill payment/BACs however payment can be made by cheque or postal order.
RESTRICTIONS :: We cannot accept bookings from groups of single persons under the age of 25. This is a strictly non-smoking and non-vaping property.
CONTRACTED GUESTS AGREEMENT :: Contracted Guest must agree to: a) pay for any additional costs as stated on the accommodation details. b) pay for any losses or damage. The damage deposit is not the limit of Contracted Guests' liability. c) take good and reasonable care of the property and to leave the property and all equipment in a clean and tidy condition. d) permit the owners reasonable access to the property. e) abide by and not exceed the total number of persons in the property as stated on the property details. f) report to the owner any items missing from the property.
PARKING :: Guest agrees that all members of group will park vehicles only in allocated space at front of house or in Mortehoe public car park.  The car park of the Chichester Arms pub must NOT be used as this is a private 
car park for use by pub customers while they are in the pub. Parking in Chichester Arms car park is not acceptable and any reports of our guests parking there will result in £50 per infringing vehicle being paid from 
your deposit to Amnesty International UK Section Charitable Trust Charity #1051681.
LIABILITY :: The Owners accept no liability for any act, neglect or default on their part, nor for any damage, loss, accident, injury, expense or inconvenience, whether to person or property, which the Guest (contracted or otherwise) or any other person may suffer or incur arising out of the letting, or is in any way connected to the letting. 
NON-AVAILABILITY OF PROPERTY :: Should the case arise that the property, for reasons beyond our control, is not available after booking has taken place, all charges paid in full by the Contracted Guest will be returned in full. The Contracted Guest will have no further claim on the owners.
PROPERTY DESCRIPTIONS :: All property descriptions are accurate at time of publication. However, any changes will be notified to you as soon as possible after we have been made aware of the situation. We cannot be held responsible for such changes. 
COMPLAINTS AND LOSSES :: All complaints must be notified to the Owners immediately so that an investigation can take place and take any action necessary. Compensation cannot be made for any complaints that are made after the holiday period has ended or where the Contracted Guest has denied the owner access to resolve such matters. We cannot accept responsibility for any items left behind in your accommodation after you have vacated the property, however, for the cost of postage and the administration fee of £15 (at our discretion) we will return them to you by post. Any such items not claimed within 2 weeks of you vacating the property may be disposed of.
LEGALITIES :: The ‘lead party’ name must take responsibility for the entire party booking. Should any of the party members not conform to any of these conditions, the Owners reserve the right to enter the property and terminate the tenancy.
Whilst every effort has been made to ensure that particulars are accurate, and will be available as arranged, we can accept no responsibility if the accommodation does not, in fact, meet with your requirements. Before making a reservation, please check that the accommodation and area you have chosen is entirely suitable for all members of your party. We are happy to answer any questions regarding suitability of property for your party e.g. position, accessibility etc.